Last updated: January 2025
1. Acceptance of Terms
By accessing and using the services of atopiclaboratoriesprivatelimited ("we," "us," or "our"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Services Description
atopiclaboratoriesprivatelimited provides diagnostic and pathology services including but not limited to:
- Laboratory testing and analysis
- Home sample collection services
- Health checkup packages
- Genetic testing services
- Radiology services
- Online booking and report delivery
3. User Responsibilities
Accurate Information
You agree to provide accurate, current, and complete information when booking tests or creating an account. You are responsible for maintaining the confidentiality of your account credentials.
Sample Collection
For accurate test results, you must:
- Follow pre-test instructions provided by our staff
- Provide samples as directed
- Inform us of any medications or conditions that may affect results
- Be available at the scheduled time for home collection
Payment
Payment for services must be made as agreed upon booking. We accept various payment methods including cash, card, and digital payments.
4. Booking and Cancellation Policy
Booking
Test bookings can be made through our website, phone, or mobile app. Booking confirmation will be provided via SMS or email.
Cancellation
You may cancel or reschedule your appointment:
- At least 2 hours before the scheduled time for home collection
- At least 1 hour before for walk-in appointments
- Cancellations made after these timeframes may incur charges
Refunds
Refunds will be processed according to our refund policy and may take 5-7 business days to reflect in your account.
5. Test Results and Reports
Delivery
Test reports will be delivered through your preferred method (email, SMS, or physical copy) within the specified timeframe.
Accuracy
While we maintain high standards of accuracy, test results should be interpreted by qualified healthcare professionals. We are not responsible for medical decisions based on our reports.
Confidentiality
All test results and medical information are kept strictly confidential and will only be shared with authorized individuals as per your consent.
6. Limitation of Liability
Our liability is limited to the cost of the specific test or service provided. We are not liable for:
- Indirect, incidental, or consequential damages
- Medical decisions made based on test results
- Delays due to circumstances beyond our control
- Technical issues with third-party services
7. Privacy and Data Protection
Your privacy is important to us. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal and medical information.
8. Quality Assurance
We maintain strict quality control measures and are accredited by relevant healthcare authorities. Our laboratory follows standard operating procedures to ensure accurate and reliable results.
9. Intellectual Property
All content on our website, including text, graphics, logos, and software, is the property of atopiclaboratoriesprivatelimited and is protected by copyright and other intellectual property laws.
10. Governing Law
These terms and conditions are governed by the laws of India. Any disputes arising from these terms will be subject to the jurisdiction of courts in Gujarat, India.
11. Emergency Situations
Our services are not intended for emergency medical situations. In case of medical emergencies, please contact emergency services immediately or visit the nearest hospital.
12. Modifications to Terms
We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.
13. Contact Information
For questions about these Terms & Conditions, please contact us:
- Email: kunal@atopiclaboratoriesprivatelimited.store
- Phone: +91 82187 83618
- Address: Ahmedabad, Gujarat, India
- Business Registration: UDYAM-GJ-01-0031140