Information we collect
Personal information
We collect personal information that you provide to us when you:
- Register for an account or book a test
- Contact us through our website or phone
- Subscribe to our newsletter
- Use our home collection services
This information may include your name, email address, phone number, address, date of birth and medical information relevant to the tests you request.
Health information
As a diagnostic laboratory, we collect and process health related information including test results, medical history and other health data necessary to provide our services.
Technical information
We automatically collect certain technical information when you visit our website, including IP address, browser type, device information and usage patterns.
How we use your information
We use your personal information for the following purposes:
- Providing diagnostic and laboratory services
- Processing test bookings and generating reports
- Communicating with you about your tests and results
- Scheduling home collection services
- Sending health tips, offers and updates (with your consent)
- Improving our services and website functionality
- Complying with legal and regulatory requirements
Information sharing and disclosure
We do not sell, trade or rent your personal information to third parties. We may share your information in the following circumstances:
- With healthcare providers when you authorise us to do so
- With service providers who assist us in operating our business
- When required by law or to protect our rights and safety
- In case of business transfer or merger (with prior notice)
Data security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. This includes:
- Encryption of sensitive data
- Secure data storage and transmission
- Regular security assessments
- Access controls and authentication measures
- Staff training on data protection
Your rights
You have the following rights regarding your personal information:
- Right to access your personal data
- Right to correct inaccurate information
- Right to delete your personal data (subject to legal requirements)
- Right to restrict processing of your data
- Right to data portability
- Right to withdraw consent for marketing communications
Cookies and tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic and provide personalised content. You can control cookie settings through your browser preferences.
Data retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Medical records and test results are retained according to applicable healthcare regulations.
Contact us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the last updated date.